Knowing the Operate of the Casino Host

Throughout my career I have been asked one specific question a lot more than any other, 'What does a Casino Host do'. It continues to be very difficult to answer. My best solution was 'I aid in increasing the casino's profitability' which was followed by a 'what''?
If you Google Casino Host, if you are pages of definitions, job descriptions, how to become a Host. It is even placed in Wikipedia! The position even has many names; Casino Host, Player Development Executive, Executive Casino Host, Marketing Executive. The position falls within the marketing department and often reports to The Director of PLayer Development who consequently reports to a VP of Marketing.
Most casino players haven't ever met a number, determine if they have a host or qualify for a bunch. Some casinos may have a link underneath the Gaming tab that will introduce the Hosts for your property with a contact email. Other casinos provides you with an exact play level you will want to achieve when you will be assigned a number. As stated in a previous article, the Players Club brochure will advise you at what tier level you'll be eligible for tons. Unless you're a very large player, you have probably never met your host, or even determine if have one. Until he or she calls one to introduce themselves and invite you back to the property. Better called Telemarketing.
The casinos use a data base coming from all guests which have acquired a players card. The program which is used shows your play. For example; if you are a slot player it shows total coin-in/coin-out along with your value to the casino. For tables it shows total buy ins, average bet and time played. This is displayed in 'trips'. Which is daily you check out the casino. It also shows what your value towards the casino may be if made more trips.
Making more trips to a casino is founded on your loyalty, the customer service you obtain, maybe if you are lucky at the property, direct mail offers from here the property, location and I am sure all kinds of other factors. What if you had a personal casino host that greeted you in your visits, took care coming from all amenities and room reservations for your trip generating you feel comfortable within your stay? You may be a bit more loyal to that particular property. Guests like to own a 'contact' in Las Vegas, Atlantic City or wherever you travel to gamble. Even local casinos have a host program.
If you are gambling at, or frequenting home on a regular basis and spending some money, you have a number! You take presctiption someone's list and may be acknowledged. I know it doesn't happen. The business has changed. It is more about telemarketing and becoming you in the door. Personal customer service may be placed on the back-burner. A good host could make the time in order to meet and greet his guests, no matter what the ADT. Everyone wins in this scenario. As a person you possess a contact along with a go-to person and will probably visit more frequently, receive more comps and progress a tier or two with all the players club. The casino can have an increase in play from you.
A couple of months ago I decided to try a casino in a large chain of local properties that I have not been to in a few time. I held the highest tier card at the time I was playing there and was never greeted. I went the players club, received my new card and played a bit. The next day I received an email from tons thanking me for returning and welcoming me back. I replied on the email asking why I was not ever greeted before and why I should return. I never received a reply. Would you visit this property again?
As stated before, if you might be spending a qualifying sum of money and time, you have a bunch. If you are feeling you deserve one, ask a slot floor individual who is the host available and talk with them. Be cordial, polite and expect some customer service. It is the job

Leave a Reply

Your email address will not be published. Required fields are marked *